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guarantee and disclaimer by GrayCloak®

Guarantee / Disclaimer

Disclaimer

The short, hard truth: I do not recover money lost to scams or blackmail. Recovering funds is rarely possible—even for law enforcement—and in my experience working these matters I have not been able to recover clients’ lost finances. If recovering funds is your primary objective, I will help you explore legal and banking options, but you should not expect financial recovery as a deliverable of my service.

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I do not promise to locate a scammer. Modern bad actors hide behind layers of technology and jurisdictional barriers; tracing their precise physical location is generally not a reliable or achievable outcome of a containment engagement.

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I make no guarantees about final outcomes except as expressly described in this document and in our signed Terms & Conditions. All work is performed lawfully, ethically, and with the tools and remedies that are reasonably available through platform escalation, technical remediation, negotiation, and reputation repair.

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I am a licensed private investigator. Licensing demonstrates professional standards and accountability, but regulatory oversight for “blackmail-fixer” or online containment services does not fall under my professional license and therefore is not relevant in making a decision to hire me based solely on my PI license.

Money-Back Guarantee (50% Limited Refund)

I offer a limited, conditional guarantee: a 50% refund of the professional fee if, subject to the terms below, the blackmailer is still contacting your personal phone number, personal email address, family members, or your employer after 60 days from the start of our engagement.

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This guarantee is subject to the following non-negotiable conditions:

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  1. Full payment: The professional fee for the 30-day engagement must be paid in full and cleared before the guarantee applies.

  2. Client cooperation: You must follow the containment guidance I provide (including any “no-contact” instructions). If you resume direct communication with the attacker, re-expose contact points, or otherwise materially undermine containment efforts, the guarantee is void.

  3. Timeframe: The 60-day period begins on the date I commence active triage as defined in our engagement letter.

  4. Evidence required: If, after 60 days, you believe the blackmailer is still contacting the covered channels, you must submit supporting evidence to the secure channel specified in our contract within 10 calendar days of the 60-day mark. Acceptable evidence includes, but is not limited to:

    • Full email headers and unedited message screenshots (with timestamps).

    • Call logs, voicemail files, or SMS screenshots (showing sender/number, timestamp).

    • Platform message screenshots that include user handles, timestamps, and context.

    • Contact attempts to family/employer with date/time stamps (screenshots or official notifications).
      Evidence must be contemporaneous and unaltered; I will review and verify authenticity at my discretion.

  5. Exclusions: The guarantee does not apply to:

    • Contact attempts made to accounts or channels you failed to disclose at intake.

    • Contact resulting from your own communications after engagement began.

    • Third-party decisions outside my control (for example, a platform’s refusal to act, or lawful subpoenas).

    • Costs or losses paid to third parties (platform fees, legal fees, wire reversals, etc.).

  6. Review and refund process: I will review the submitted evidence and make a determination in good faith. If I determine the evidence reasonably demonstrates continued contact via the covered channels and all other conditions are met, I will issue a refund equal to 50% of the professional fee paid. Refunds will be processed within 30 days of my determination, less any transaction fees actually incurred.

  7. Sole remedy: This limited refund is the sole financial remedy under this guarantee; it does not create a requirement for any additional payments or penalties beyond what is stated.

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If you have questions about evidence formats, how the 60-day clock is measured in your case, or the secure method for submitting proof, we will set that out clearly in the engagement letter before work begins. The guarantee is intended to be simple, honest, and enforceable—not a marketing promise you can’t rely on.

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